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Learning Center

By: John Jamar
June 15th, 2021

One question that most service providers face at some point in their journey is whether they should upgrade their network and continue to serve their customers or if they should pursue the alternative of selling their system to a larger provider.

Security | Disaster Recovery

By: Joe Geroux
June 8th, 2021

What will your company do in the face of a worldwide pandemic (i.e. COVID-19), an active shooter, a hostage situation, an ice storm, hurricane, tornado, or flood? More importantly, how do you prepare, and will you be prepared?

Broadband Access | Broadband

By: Bill Halvorsen
May 27th, 2021

Telecommunications is one of the fastest-growing industries when it applies to speed and consistency of technological evolution. Right when it seems like you have a deep understanding of the technologies of today, a new solution breaks into the market that changes everything.

Contact Center | Call Center | Support Services | Customer Experience

By: Joe Geroux
May 26th, 2021

After hours of searching, researching, reading, and incessantly Googling how to find reliable options for customer support providers through ratings and star counts… you find yourself at a loss.

Security

By: Evan Rice
May 19th, 2021

Have you ever wanted to live on a cloud? The reality is today many of us do. Most aspects of our lives are available for collection, display, and analysis in systems that do not physically belong to us: they are “the cloud”. Gmail, YouTube, TikTok, Snapchat, Facebook, and even retailers, like Amazon and Walmart, all house and use data about each and every one of us. Businesses, like individuals, also live in the cloud. The ability to offload computing resources to a trusted cloud partner has reduced capital expenditures and maintenance overheads for companies worldwide. There is also an assumption that cloud security prowess is automatically transferred to the subscriber’s systems when they migrate to the cloud. This can be true, but BUYER BEWARE, no system is truly hands-off when it comes to security. The reality is all systems, cloud or otherwise, need to be configured properly to ensure security risks are eliminated.

Network Assessment

By: Eric Hiatt
May 17th, 2021

Do you know where you want to go but don’t have the map to get there? Are you wondering if your current network infrastructure can get you to the Network Nirvana that you desire? The correct network assessment can tell you all of that and more!