The world continues to ramp up its technological footprint, which in turn creates more ways to access the Internet of Things (IoT) from home and work. More technology inevitably leads to more technological threats looking to take advantage of holes in network infrastructure. “Globally, there was a 776% growth in attacks between 100 Gbps and 400 Gbps Y/Y from 2018 to 2019, and the total number of DDoS attacks will double from 7.9 million in 2018 to 15.4 million by 2023,” according to Cisco’s Annual Internet Report (2018-2023). For a bad actor with a vengeful motive, a DDoS attack can be very attractive because it is very inexpensive.

While your company is being onboarded by an outsourced contact center, it is important to know what that process might look like.

Existing network infrastructure is the #1 problem service providers face when trying to serve multi-dwellings units (MDUs). Oftentimes, MDUs are bypassed because they present an infrastructural inconvenience. Plus, it is common for the network components to be outdated. Knowing full-well an MDU will be difficult from the onset, there is a certainty that more obstacles will be encountered along the way.

IPv4 address exhaustion is an issue that runs deep into every part of the service provider’s business and is no longer a topic that one can forego action on. There are two main options service providers have today.

What is the value of network surveillance? What is the value of NOC support?

How thin can your engineers be spread before all the projects you have going with your expanding network prove to just be too much? How long will it be before inevitable burnout claims another one of your most valuable team members? What are your options if your lead engineer puts in their two-week’s notice to pursue a different opportunity or is ready to retire? All these questions are being asked more and more frequently by operators as their networks grow but the size of their teams remain the same. The expertise they need from an engineering perspective either isn’t easily accessible (a common problem with rural operators) or is too expensive and too time consuming (from a training perspective) to justify hiring.