Posts about

Contact Center

What Type of Contact Center Agent Makes Sense? (Dedicated vs. Shared)

September 7, 2021

Call volume has skyrocketed. Customer experience is plummeting. Technicians solving problems in the field are doing their best to manage the phone..

Approach an MDU Property Owner to Upgrade Infrastructure in 5 Steps

July 16, 2021

Approaching a multi-dwelling unit (MDU) property owner (or manager) to update their network infrastructure can be a challenge for service..

What Does Contact Center Onboarding Look Like? (5 Things to Expect)

July 9, 2021

While your company is being onboarded by an outsourced contact center, it is important to know what that process might look like.

4 Easy Steps to Choose Outsourced Customer Support

May 26, 2021

After hours of searching, researching, reading, and incessantly Googling how to find reliable options for customer support providers through..

Searching for a Contact Center: 3 Ways Agents Troubleshoot to Improve Customer Experience

May 14, 2021

Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your..

"Call Center Closing" Success Stories

September 25, 2020

In January 2020, CCI Systems’ Call Center provided support systems and services within 24-hours for a national WIFI provider who primarily serves..