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Support Services

What Type of Contact Center Agent Makes Sense? (Dedicated vs. Shared)

September 7, 2021

Call volume has skyrocketed. Customer experience is plummeting. Technicians solving problems in the field are doing their best to manage the phone..

What Does the NOC Onboarding Process Look Like? (5 Things to Expect)

August 14, 2021

Putting together a 24-hour, 7 days a week support system is expensive.

Approach an MDU Property Owner to Upgrade Infrastructure in 5 Steps

July 16, 2021

Approaching a multi-dwelling unit (MDU) property owner (or manager) to update their network infrastructure can be a challenge for service..

What Does Contact Center Onboarding Look Like? (5 Things to Expect)

July 9, 2021

While your company is being onboarded by an outsourced contact center, it is important to know what that process might look like.

4 Easy Steps to Choose Outsourced Customer Support

May 26, 2021

After hours of searching, researching, reading, and incessantly Googling how to find reliable options for customer support providers through..

Searching for a Contact Center: 3 Ways Agents Troubleshoot to Improve Customer Experience

May 14, 2021

Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your..

Network Monitoring: 3 Reasons Providers Don't Outsource

April 30, 2021

Giving up network monitoring and triage support over an infrastructure built from scratch can be a tough fact to reckon with. An infinite number..

“Plan To Outsource” Success Stories

December 11, 2020

In February of 2020, a wireless internet service provider (WISP) had grown to the point where they were receiving around a hundred calls outside..

“Start-To-Finish WIFI Solution” Success Stories

November 21, 2020

In February 2020, a managed WIFI provider requested support services for engineering and design after spotting an opportunity to construct a WIFI..

“MikroTik Breach” Success Stories

October 23, 2020

During the fall of 2019, CCI Support Services played an integral role resolving a security breach of a major cable operator within North America...