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Support Services

Searching for a Contact Center: 3 Ways Agents Troubleshoot to Improve Customer Experience

May 14, 2021

Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your..

Network Monitoring: 3 Reasons Providers Don't Outsource

April 30, 2021

Giving up network monitoring and triage support over an infrastructure built from scratch can be a tough fact to reckon with. An infinite number..

“Plan To Outsource” Success Stories

December 11, 2020

In February of 2020, a wireless internet service provider (WISP) had grown to the point where they were receiving around a hundred calls outside..

“Start-To-Finish WIFI Solution” Success Stories

November 21, 2020

In February 2020, a managed WIFI provider requested support services for engineering and design after spotting an opportunity to construct a WIFI..

“MikroTik Breach” Success Stories

October 23, 2020

During the fall of 2019, CCI Support Services played an integral role resolving a security breach of a major cable operator within North America...

"Call Center Closing" Success Stories

September 25, 2020

In January 2020, CCI Systems’ Call Center provided support systems and services within 24-hours for a national WIFI provider who primarily serves..