Joe Geroux is the Vice President of Support Services at CCI Systems. He has over 30 years of experience within Telecommunications, working with major operators, including Charter Communications, AT&T, MediaOne and Continental Cablevision. His experience includes leadership roles in Sales, Customer Support, Operations and Field Services. Joe has acquired extensive knowledge in Hospitality and the Multi-Dwelling industry, both in residential and commercial services, while gaining additional experience with Broadband and Fiber Networks.
What will your company do in the face of a worldwide pandemic (i.e. COVID-19), an active shooter, a hostage situation, an ice storm, hurricane, tornado, or flood? More importantly, how do you prepare, and will you be prepared?
After hours of searching, researching, reading, and incessantly Googling how to find reliable options for customer support providers through ratings and star counts… you find yourself at a loss.
Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your company needs additional help handling overflow, off-hour support, weekend coverage, or 24/7 service to keep up with your call volume.
Giving up network monitoring and triage support over an infrastructure built from scratch can be a tough fact to reckon with. An infinite number of variables surround the very thought of outsourcing network monitoring, even when it is the key to unlocking further development of the addressable market.
During the fall of 2019, CCI Support Services played an integral role resolving a security breach of a major cable operator within North America. It was determined the unfortunate breach impacted 50,000 MikroTik devices across the U.S. Each of these devices would need to be resecured with new firmware and loaded remotely. The breach was observed 10 days prior to Labor Day in which 1500 apartment communities would be without cable or internet over the extended holiday weekend.
