Joe Geroux

Joe Geroux is the Vice President of Support Services at CCI Systems. He has over 30 years of experience within Telecommunications, working with major operators, including Charter Communications, AT&T, MediaOne and Continental Cablevision. His experience includes leadership roles in Sales, Customer Support, Operations and Field Services. Joe has acquired extensive knowledge in Hospitality and the Multi-Dwelling industry, both in residential and commercial services, while gaining additional experience with Broadband and Fiber Networks.

5 Tips for Creating a Disaster Recovery (DR) Plan

June 8, 2021

What will your company do in the face of a worldwide pandemic (i.e. COVID-19), an active shooter, a hostage situation, an ice storm, hurricane,..

4 Easy Steps to Choose Outsourced Customer Support

May 26, 2021

After hours of searching, researching, reading, and incessantly Googling how to find reliable options for customer support providers through..

Searching for a Contact Center: 3 Ways Agents Troubleshoot to Improve Customer Experience

May 14, 2021

Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your..

Network Monitoring: 3 Reasons Providers Don't Outsource

April 30, 2021

Giving up network monitoring and triage support over an infrastructure built from scratch can be a tough fact to reckon with. An infinite number..

“Start-To-Finish WIFI Solution” Success Stories

November 21, 2020

In February 2020, a managed WIFI provider requested support services for engineering and design after spotting an opportunity to construct a WIFI..

“MikroTik Breach” Success Stories

October 23, 2020

During the fall of 2019, CCI Support Services played an integral role resolving a security breach of a major cable operator within North America...

"Call Center Closing" Success Stories

September 25, 2020

In January 2020, CCI Systems’ Call Center provided support systems and services within 24-hours for a national WIFI provider who primarily serves..