Seeking contact center services is a step in the right direction to improve customer satisfaction and customer happiness. It’s possible your company needs additional help handling overflow, off-hour support, weekend coverage, or 24/7 service to keep up with your call volume.

Julio and Melissa make up the entirety of the IT department for their company. They are the Jack and Jill of all trades, and they do a fantastic job making sure the company’s systems are up, end user issues are resolved, and new tools are made available when needed.

Joan works at a small, local manufacturing company; her company makes highly specialized chemical testing sensors used in various applications all over the world. Joan’s job is to process orders and make sure that the products are shipped out to the customers on time. She loves her job and would never do anything to jeopardize losing it.

Giving up network monitoring and triage support over an infrastructure built from scratch can be a tough fact to reckon with. An infinite number of variables surround the very thought of outsourcing network monitoring, even when it is the key to unlocking further development of the addressable market.

The COVID-19 Pandemic exposed different needs when it came to what subscribers looked for from their service provider. As the world comes to a hopeful end of the pandemic, one major demand that reared its head was the need for increased upstream bandwidth speeds to support the new activities that large portions of broadband subscriber bases are now taking part in. The push for more bandwidth, especially in the upstream, has caused a stair-step in an otherwise continuous upward trend over the last 20 years. As the world continues to push for higher connection speeds, increased data packages, and a more instantaneous experience with the digital world, a regression in this trend back to the previous trajectory is unlikely. For service providers, the weight of this situation is falling directly on their shoulders, so it's important to begin taking steps to increase bandwidth and better serve subscribers who are more connected than ever.

Bob runs a company working on a very large and competitive government services bid. After combing through the numbers and settling in on a rather aggressive proposal, he feels good about winning the business and starting a relationship with the government facility being built in his area. He’s fine with breaking even on this deal, knowing there will be more business in the future. The bidding process requires physically sealed bids that are certified and opened at the same time, so he’s confident that his strategy won’t be known by the competition. Four weeks later, Bob is notified that the business was awarded to a competitor with a bid very similar to his own but lower by fifty bucks. Since it was a government bid, Bob goes out to the site to review the winning proposal and to learn from the near miss. The winning bid had identical language from his proposal, with only a few words and numbers changed here and there. How is that possible? Somebody would need to have seen the classified proposal.